Frontline Manager

You are a team leader (or are about to be). You manage people. To be honest, you are in probably the most important group in the world of workforce planning. You have a critical role to play to make sure that you have the right people with the right skills, behaviours and attitudes in the right place at the right time. You might not be able to make big decisions on how many medics or social workers we are going to train. You might not be able to design complex models, or build a system-wide collaborative. But you can build and maintain a team, constantly developing people and matching need with the right people. To do that you are going to need a wealth of skills, including:

• The day-to-day skills (what we call “front-line workforce planning”) - Leadership, rostering, giving permission, managing sickness, coaching, mentoring, change management, communication etc.
• The annual (or similar) skills - redesign, recruitment, training, annual planning, demand and capacity planning etc

If you are a Frontline Manager, login and you will find these resources particularly useful.

For more information of interest to Frontline Managers and lots of other workforce planning topics, visit our resource library.