So, you've been asked (or have decided) to do some workforce redesign? Maybe you are a transformation lead, interested in workforce transformation?
Well, luckily for you this is an area where there are loads of approaches that you can take, and where there is a lot of training available.
Unluckily, it generally includes more than just workforce redesign - when we look at this topic we break it down into three areas:
- System redesign - workforce is a part of a system, a very important part.
But we can change the number and type of people we need by simply changing other things and without really worrying about redesigning the workforce.
We can change the process, the equipment we use, the digital assets, the organisations that do the work, the flow of demand,
the level of service we offer, the buildings we use, etc.
- Workforce redesign - if someone else is doing the whole transformation thing, but you may just need to do the workforce bit -
working out what tasks people do, what their priority is and what skills are needed and then matching it to the skills of the staff you have available.
- Workforce modelling - you knew spreadsheets were coming at some point, didn't you? Well, here they are (unless you have an on-line system like WRaPT around).
The guide will take you through a way of doing this lot - and point you at the training you need if you want to do it another way.